Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11174 Someone from VIC thinks vodafone is Just shoot Me! at 8 Jan 2011 06:11:57 AM
I've had years of struggle and hair pulling despair with vodafone, because they offer no customer service or coverage on areas they claim to have coverage.
Now I have new name for my pain VIRGIN MOBILE!
I wanted to start my new year with new service provider, so I went to the Virgin Mobile on-line store, because on this website somebody said that they have good customer service. I bought prepaid mobile phone, sim and Wi-Fi modem. Seemed simple enough, but they took the payment twice from my visa debit card.
I have spent the whole week begging them to return thee other payment, but they claim that they never took it. My bank tells me that they can see that Virgin mobile took two payments of $197.
I haven't been able to pay my rent or some of my bills, because they hold on to that $197 and refuse to let it go. I told Virgin Mobile that I cancel my order and have sent back all the items, hoping to get back the other $197 they admit taking.
Yes, they do have people eventually answering their phones at the end, but they can take ten days after receiving the goods back, before returning the first payment. The second payment may have been lost forever.
My bank and VIRGIN MOBILE MANAGER told me that it's my own fault to lose the money, because I went to make the purchase on-line! How stupid of me to use their official website, and Visa Debit card, for on-line shopping!
And I'm still stuck with Vodafone, because until I get my money back, I can't go shopping for new phone or modem.
Now I have new name for my pain VIRGIN MOBILE!
I wanted to start my new year with new service provider, so I went to the Virgin Mobile on-line store, because on this website somebody said that they have good customer service. I bought prepaid mobile phone, sim and Wi-Fi modem. Seemed simple enough, but they took the payment twice from my visa debit card.
I have spent the whole week begging them to return thee other payment, but they claim that they never took it. My bank tells me that they can see that Virgin mobile took two payments of $197.
I haven't been able to pay my rent or some of my bills, because they hold on to that $197 and refuse to let it go. I told Virgin Mobile that I cancel my order and have sent back all the items, hoping to get back the other $197 they admit taking.
Yes, they do have people eventually answering their phones at the end, but they can take ten days after receiving the goods back, before returning the first payment. The second payment may have been lost forever.
My bank and VIRGIN MOBILE MANAGER told me that it's my own fault to lose the money, because I went to make the purchase on-line! How stupid of me to use their official website, and Visa Debit card, for on-line shopping!
And I'm still stuck with Vodafone, because until I get my money back, I can't go shopping for new phone or modem.
8 Jan 2011 10:27:33 AM: Why are you wasting you time with anything other than Telstra NExtG? Your just moving from one cheap provider to another. Pay more, and get what you pay for.