26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11189 Someone from Somewhere else thinks vodafone is at 8 Jan 2011 08:47:26 AM
I still dont have a message bank, and regularly get bills for $700 that i dont receive until after they are due
14 Jan 2011 10:22:55 AM: Seems there is widespread emailing of bills to wrong recipients.
15 Jan 2011 10:26:43 AM: Oh, and apparently they include a whole lot of personal details.
23 Jan 2011 07:22:00 PM: have u actually called customer care to set this up or perhaps dialled 121 to set this up? and checking ur email filters and allocate vodafone as a safe sender will let those emails thru
23 Jan 2011 07:26:33 PM: a little bit of thought goes along way.so pretty much leaving it to the last minute when u have a problem is way too late and by ur problem it way too late.should of acted earlier on this problem.does the word "slow" and idiot offend you?
23 Jan 2011 07:27:01 PM: 1211 is also the best way to get the voicemail happening.
oh and to 12:22:55 did you hear about telstra back in october? They ACTUALLY had 200000+ emails mixed up not just one dude on whirlpool.
23 Jan 2011 07:29:22 PM: lol @ all the the Vodafone Employees always passing the buck to other Telco's, Or blaming the phones, or blaming the customer instead of just looking at the main problem (ie the failing Vodafone Network) and concentrating on fixing it.
23 Jan 2011 07:32:02 PM: yes i did hear about this and where was telstrafail.com then??.not 1 bit of media coverage on that.big data and privacy leakage right there
23 Jan 2011 07:37:55 PM: Yeah what is he thinking trying to help the customer and illustrate the bigger picture...this agenda just feels so narrow.
24 Jan 2011 02:02:59 AM: @23 Jan 2011 09:32:02 PM- What do you reckon? I think that one definitely is a Vodafone store manager?
24 Jan 2011 08:29:26 AM: hmmm sounds like it.