Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1119 Someone from NSW thinks vodafone is Should be put out of business at 20 Dec 2010 06:27:43 AM
I visited their store in Westfield Chatswood last week to sort out my issues that I have now found out everyone else has. The place was chaos. Many people standing around trying to get help while with all the issues I had and all the others here have. We were totally ignored because the staff were tied up signing up new customers (lambs to the slaughter). After 1.5 hours I finally got the attention of one young lady who could not answer my question. Then spent another half hour while she got the tech guy to try to help me.
The result? After a two hour wait the tech guy in the store told me to call the call centre. I said "But I tried that and they told me to come here" Tech guy "Yes, they do that quite a lot to get customers of the line and we have a lot of people come into the store because the call centre tells them to but they are wrong. We can't do anything here"
The result? After a two hour wait the tech guy in the store told me to call the call centre. I said "But I tried that and they told me to come here" Tech guy "Yes, they do that quite a lot to get customers of the line and we have a lot of people come into the store because the call centre tells them to but they are wrong. We can't do anything here"