Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1121 Someone from NSW thinks vodafone is Bloody disgrace at 20 Dec 2010 06:42:48 AM
I run a small law practice and as I work remotely, I depend heavily on the data service for emails. My emails sometime take up to 24 hours to be downloaded and I have contacted Voda 4-5 times and they keep on closing the fault after 5 days without any resolution. As I am on billable time, sitting for hours waiting for Voda customer service is revenue lost. As I close the office this week, I will make one last attempt to fix this, otherwise I will lodge a complaint with the Telecommuniations Industry Ombudsman, who has regulatory 'teeth' and the telcos are sensitive to the TIO as every complaint from the TIO costs them money. So the TIO is a good place to go if people are fed up with Voda's lack of service.