Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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11234 Someone from NSW thinks vodafone is very very incompetent at 8 Jan 2011 04:08:36 PM
Around December 2010 I received a message from "Systems Alert....Transaction failed - Insufficient funds.....After trying to reply to this message I receive "Invalid characters in recipient field - SYS ALERT". I sought help at a Vodafone store in Miranda Fair, was told they could replace the Sim card and this would stop. It was Christmas and they were busy asked me to go and see this young men...unfortunately he was very busy and I sought held p from a young girl well thats another story. I left with the new sim and was assured the problem was solved. Unsure of the last girl and I went back to see if I could see the original young men....Still busy and saw another young lady...she seemed to know more than the original girl...I left happy UNTIL!!!!!!!!! I received another message and so on goes this ridiculous sage....I am currently waiting on the phone for the last 30 minutes.....GRRRRRRRRR...Am now hanging up I guess they win until I will get another sim card with another company...By the way this is with an ordinary "recharge prepaid"