26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11236 Someone from NSW thinks vodafone is No service at 8 Jan 2011 04:33:56 PM
I "upgraded" my $49 cap post-paid plan to a Blackberry Bold phone on 30/12/10. I was blissfully unaware of the issues with Vodafone's 3G service previously as I previously didn't own a smart phone. Between 30/12/10 and 08/01/11 (10 days) I've had no service for 2.5 days - a quarter of the time that I've had the phone.

This has led to me not being able to use basic functions such as calling and SMS, as well as email, internet, etc. Also, this has also adversely impacted the battery life of the phone. Fully charged the phone will last 4-5 hours before the battery is so low that WIFI/radio service couldn't be used (even if it was availble).

Not happy. I'd love to know what I can do to resolve the problem or exit my contract without charge.

Great website by the way - really appreciate it.