Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11239 Someone from SA thinks vodafone is epic fail at 8 Jan 2011 05:27:13 PM
In December after having countless problems and issues with 3 and never having a working phone or sim i opted to start over (well as over as i could having 3 months left of my contract I migrated to vodafone).
After calling up the designated number 4 days in a row (because their system was down) i finally migrated across and was told that i should keep my 3 sim working until i got my new iphone 4 delivered in the first week of January.
Over the next 2 weeks EVERYDAY i got a nice new sim card in the mail...so as you can imagine after recieving 13 standard sims (not micro sims for the iphone 4) i was getting a little worried about their services.
6 days after putting up with this-and of course smack bang over christmas my 3 service was disconnected and none of my vodafone sims would work- for all those who have suffered over christmas you will know the lovely answering machine you get when you call your desired help section of vodafone customer care- did you know they close over christmas.
SO after spending 2 days being transfered from one person to the next- being told so-and-so would call me back and never did i went into a vodafone store.
They i have to say did not vodafail at the time but helped me out issuing me a new sim stating that my number would be carried over within the next couple of hours.
4 hours later...sim was still not activated.
I go all the way back to the store and to my surprise I see someone carrying out an iphone. After a few more unimportant hours I finally left the store with a new iphone and a sim (working)- very happy might i add too.
However, 2 hours later phone wasn't working.
I went back to the store-the girl i spoke to was no longer there so the guy that was their said 'ok leave it with me and i will sort it out' (and as you can imagine goodbye iphone).
After 3 more days-no phone, no working sim and being on hold, transfered, hung up on or 'disconnected'-as they like to call it, oh and my personal favourite: 'i am sorry but this is not our issue you will have to take it up with 3/ Vodafone' I finally went into a 3 store and poured my anger into what turned out to be a really nice guy at 3 who said he would look into it for me. 2 hours later i was back in the store and a further 3 hours later i had my iphone on a whole new vodafone account- you can imagine to my relief thinking it was all over.
Got home iphone plugged in-set up all fine, activated all fine. Working all night..then....dum dum dum..the next day strikes and no service.
Having already taken multiple days off work to deal with this issue (sorry work) i went to work without a phone. In my lunch break i called the 3 store and told them what had happened 2 minutes later i am told that 'someone' (not me i assure you) activated ANOTHER sim on my account and my micro sim would no longer work.
Options given:
a) i can cut the sim that vodafone has activated-to a size that will fit into my iphone
OR
b) come in and get another sim OR find someone else to come in and get one for me...
OR
c) come in tomorrow (when i am meant to be at work) and get a new sim
OR
d) which i am thinking is the only option: suffer in my jocks without a phone until i can get another day off work.
4 hours later- i get home from work, find the sim (double checking the sim code) and put it into my old phone hey presto it works..with a catch though-no signal
I have to say being a vodafone customer for only a month and having dealt with this much s*** i don't know how people can last their contract. I will let you know this- on the way home i purchased a prepaid optus sim (and guess what i got full bars of service when it was activated- hows that for service)
After calling up the designated number 4 days in a row (because their system was down) i finally migrated across and was told that i should keep my 3 sim working until i got my new iphone 4 delivered in the first week of January.
Over the next 2 weeks EVERYDAY i got a nice new sim card in the mail...so as you can imagine after recieving 13 standard sims (not micro sims for the iphone 4) i was getting a little worried about their services.
6 days after putting up with this-and of course smack bang over christmas my 3 service was disconnected and none of my vodafone sims would work- for all those who have suffered over christmas you will know the lovely answering machine you get when you call your desired help section of vodafone customer care- did you know they close over christmas.
SO after spending 2 days being transfered from one person to the next- being told so-and-so would call me back and never did i went into a vodafone store.
They i have to say did not vodafail at the time but helped me out issuing me a new sim stating that my number would be carried over within the next couple of hours.
4 hours later...sim was still not activated.
I go all the way back to the store and to my surprise I see someone carrying out an iphone. After a few more unimportant hours I finally left the store with a new iphone and a sim (working)- very happy might i add too.
However, 2 hours later phone wasn't working.
I went back to the store-the girl i spoke to was no longer there so the guy that was their said 'ok leave it with me and i will sort it out' (and as you can imagine goodbye iphone).
After 3 more days-no phone, no working sim and being on hold, transfered, hung up on or 'disconnected'-as they like to call it, oh and my personal favourite: 'i am sorry but this is not our issue you will have to take it up with 3/ Vodafone' I finally went into a 3 store and poured my anger into what turned out to be a really nice guy at 3 who said he would look into it for me. 2 hours later i was back in the store and a further 3 hours later i had my iphone on a whole new vodafone account- you can imagine to my relief thinking it was all over.
Got home iphone plugged in-set up all fine, activated all fine. Working all night..then....dum dum dum..the next day strikes and no service.
Having already taken multiple days off work to deal with this issue (sorry work) i went to work without a phone. In my lunch break i called the 3 store and told them what had happened 2 minutes later i am told that 'someone' (not me i assure you) activated ANOTHER sim on my account and my micro sim would no longer work.
Options given:
a) i can cut the sim that vodafone has activated-to a size that will fit into my iphone
OR
b) come in and get another sim OR find someone else to come in and get one for me...
OR
c) come in tomorrow (when i am meant to be at work) and get a new sim
OR
d) which i am thinking is the only option: suffer in my jocks without a phone until i can get another day off work.
4 hours later- i get home from work, find the sim (double checking the sim code) and put it into my old phone hey presto it works..with a catch though-no signal
I have to say being a vodafone customer for only a month and having dealt with this much s*** i don't know how people can last their contract. I will let you know this- on the way home i purchased a prepaid optus sim (and guess what i got full bars of service when it was activated- hows that for service)