26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11244 Someone from NSW thinks vodafone is 7 fails! at 8 Jan 2011 06:45:09 PM
We purchased a broadband modem today to use the internet wireless whilst on our holiday leaving tomorrow. My parents require a constant connection for business purposes, and unfortunently this is required whilst on holidays.

We attempted to add credit to it, but Vodaphone tells us via their website that the number is invalid!

To make matters worse, my father had to speak to a representitive from a call centre in India who didnt have any concept of Customer service.

Poor effort.
9 Jan 2011 05:48:34 AM: If you purchased a broadband modem it already has credit on it.

$79 6GB lasts three months.

How long are your parents going on "holiday" for with their "critical" business requirements?

Posted from my Vodafone USB stick which has no problems.
9 Jan 2011 07:15:26 AM: re : 'Posted from my Vodafone USB stick which has no problems'
people run their business' from their holiday locations. its a fact.
re : 'a broadband modem it already has credit on it'
thats if you buy it from Telstra or Optus.
you are a dickehead who is on the vodafail payroll.