Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11245 Someone from QLD thinks vodafone is Ridiculous at 8 Jan 2011 06:55:02 PM
I had to convert my three pre paid number into a post paid one. I had to call them for 3 times to put this through despite of clearly giving them all the information they need the first time. Mostly for reconfirmation.
Everytime I called the transfer of service department it would take over 30mins to get through firstly.
The final time they told its all gone through now and should take be fine post the midnight.
Today I realised I am not able to make international calls and when I call the post paid number it says "you are a prepaid number, cal them" So I called the TOS dept again to ask them what they had done yesterday.
1. It took me 60mins of HOLD to get someone on the line on a SAT eve. Considering it was weekend had expected it much lesser.
2. After all that wait, The guy was not cordial at all and was wanting to rush through my call and finish it off.
3. Kept on arguing with me that it takes over 24hours to get through the change. I told the application went through on Friday noon and its Sat Evening. After which he clarified that its 24hours from the midnight the change process kicks in. Nobody informed on this originally.
4. Kept on pushing to wait for over another 4 hours and made it look as if I am rushing into this.
5. Didnt ask me if there was anything else. Ended abruptly by saying thanks for calling 3 and dropped off the line.
Everytime I called the transfer of service department it would take over 30mins to get through firstly.
The final time they told its all gone through now and should take be fine post the midnight.
Today I realised I am not able to make international calls and when I call the post paid number it says "you are a prepaid number, cal them" So I called the TOS dept again to ask them what they had done yesterday.
1. It took me 60mins of HOLD to get someone on the line on a SAT eve. Considering it was weekend had expected it much lesser.
2. After all that wait, The guy was not cordial at all and was wanting to rush through my call and finish it off.
3. Kept on arguing with me that it takes over 24hours to get through the change. I told the application went through on Friday noon and its Sat Evening. After which he clarified that its 24hours from the midnight the change process kicks in. Nobody informed on this originally.
4. Kept on pushing to wait for over another 4 hours and made it look as if I am rushing into this.
5. Didnt ask me if there was anything else. Ended abruptly by saying thanks for calling 3 and dropped off the line.