Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11250 Someone from NSW thinks vodafone is painfully frustrating at 8 Jan 2011 10:09:05 PM
In June 2010 I purchased a mobile broadband plan for my parents. On attempting to set it up for them I couldn't get it to work. I called the help line and spoke to someone in Israel who told me after a half hour that the salesperson from where I bought the device should have supplied me with an updated CD. They had given me a CD but it was the wrong one. I went then to a Vodafone store and they gave me the correct on. They seemed to be well aware of the issue as there had been other people who had the same issue.
On trying the device again it still didn't work so I called again, this time speaking to someone in Egypt.After half an hour I was told the device was faulty and I needed to get a replacement. I then called the local vodafone number I was given and she tried to get me to accept a replacement she would send. This was hugely inconvenient as my parents live interstate and I was only there for a few days.
I gave my details and yes a postal satchel did come with details of how to return the goods which I followed to the letter.The problem now is that Vodafone claims it has never recieved the device although I have an email from Australia Post stating that someone at VF signed for it. I won't go into what VF told me to do to prove I had sent it. So they now continue to bill me for a device I don't have that never worked. Plus they charge me for a paper bill that I never wanted.
I am reasonably happy with my mobile phone except for the data download speed (I only have 50 MB/ month but the rate at which it happens would take me forever anyway so I hardly use it for that.)
I have emailed their complaints site on numerous occasions and get the answer that they are unable to help me any more. The VF store is unable to help as the staff have apprently the same access that I have.I've left it for a while now as I was too frustrated and had other more pressing issues to contend with but I aim to give them a call on Monday and then the ombudsman. I thought about sitting in their office until they fixed it but I don't have the time nor energy.
On trying the device again it still didn't work so I called again, this time speaking to someone in Egypt.After half an hour I was told the device was faulty and I needed to get a replacement. I then called the local vodafone number I was given and she tried to get me to accept a replacement she would send. This was hugely inconvenient as my parents live interstate and I was only there for a few days.
I gave my details and yes a postal satchel did come with details of how to return the goods which I followed to the letter.The problem now is that Vodafone claims it has never recieved the device although I have an email from Australia Post stating that someone at VF signed for it. I won't go into what VF told me to do to prove I had sent it. So they now continue to bill me for a device I don't have that never worked. Plus they charge me for a paper bill that I never wanted.
I am reasonably happy with my mobile phone except for the data download speed (I only have 50 MB/ month but the rate at which it happens would take me forever anyway so I hardly use it for that.)
I have emailed their complaints site on numerous occasions and get the answer that they are unable to help me any more. The VF store is unable to help as the staff have apprently the same access that I have.I've left it for a while now as I was too frustrated and had other more pressing issues to contend with but I aim to give them a call on Monday and then the ombudsman. I thought about sitting in their office until they fixed it but I don't have the time nor energy.