26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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11251 Someone from NSW thinks vodafone is at 8 Jan 2011 10:21:03 PM
At first I just thought it was me & my bf with lousy service until I found this page.
My issues- *Little to No service *Little to No internet connection
*Calls constantly dropping out *Msgs I send being received hours/days later
*False service readings. It said I had full service and I couldn't do anything when I needed to.

I need phone reception!! I couldn't call for help when I was in a car crash, I have been stuck with 2 young children and was unable to call for a lift, I couldn't call the police after kids tried to steal my car, I missed a train and had no phone/internet reception to check a timetable as I was trying to get to an airport. Not to mention the smaller things or trying to get in contact with myy family etc. I've really had enough. I have had to switch back to my Optus prepaid Which I shouldn't have to do in a contract.
Last week we called Vodafone and went through the "switch off and turn it back on" routine and a big surprise..no service...
We were put on hold and transferred. Then 61 mins into the call it dropped out.
We called back twice and after an hour each time it dropped out (from a landline) we called back and got the option for them to call us back.
They called back and started the process again "turn the Phone off" They then told us they would get the engineers to call us back within 72 hours.
The "Call" was 4 days later and actually an Sms saying that they were working on it.

1 week later, 3 hours on hold 1 call and sms from vodafone nd we are in the same position. Its not good enough!!!