Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11254 Someone from NSW thinks vodafone is Fail fail fail at 8 Jan 2011 10:47:44 PM
I am an ex Vodafone employee, I was with them for 5 years in that time they have transformed from a customer orientated company giving out loyalty reward handsets etc etc and also having an excellent network which was not over crowded to not giving a crap about their customers and an absolute bottlenecked network. As an employee I had complained on many occasions regardingthe lack of network, the disgusting poor lousy 3G network they have and all i ever got was the run around. The amount of times I have had to shout at a customer care consultant to fix an issue for a customer who had come into the store I used to work at would be over the 50 mark. To cap it off if a company can not look after it's staff the frontline and face of it's business how is it going to look after their customers. I'm not sure if you are aware but afterte Vodafone and 3 merger vodafone bought the stores back off first mobile, digicall, gsm etc since then a huge amount of staff have quite including man Teritory managers, state managers and atleast 25% of retail staff. Bonuses were cut by 50%. Now a days they employee young staff who are casuals that go to university, tafe etc. They do not have much responsibility like the full time staff and just come in do their shift and go home. Pretty much Maccas employees. Vodafone is going down the drain big time. Switch over carriers and don't look back.