Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11258 Someone from NSW thinks vodafone is failblog fail at 8 Jan 2011 11:40:13 PM
I went on their website to get my phone unlocked so I could use it overseas with an American sim card. I paid the fee, went through the steps to the letter and the website said that a customer service representive will ring me within 7 days to confirm. On the evening of the 7th day I went into a Vodafone store just to check that it had been unlocked. His repsone "connect and sync it with itunes". Didn't even look at the phone, ask for my details or call anyone to check. Assured me this would work and said that he'd taken 100 Australian iPhones over to the USA and they'd all worked with AT&T sims. So when I get there, I purchase an AT&T sim, low and behold, it won't connect. I then had to purchase a temporary phone over there just so I could contact people. When arriving back in Australia I called Vodafone to tell them the problem and they refused to refund the unlocking fee claiming that there is no guarantee that it will allow American sim cards and this should have been explained to me by the customet service consultant who never bothered to ring.
VodaPhone is fail, but so are you.