26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11272 Someone from QLD thinks vodafone is Deceitful and Dishonest at 9 Jan 2011 06:02:49 AM
1. First a positive note. Vodafails primary DNS server listed in many connection software programs HASN'T WORKED FOR MONTHS AND DOESN'T RESPOND TO PINGS. Shows you what a pathetic ISP Vodafone is! Now the better bit. If possible change your DNS servers to another ISP's or OpenDNS. The combination of Google's DNS works well with Googles Chrome, probably because they are on the same network [Googles]. But don't everyone do this or the servers could be overloaded leading to similar problems as VFail's. Ping iinet's servers for instance or other ISP's and pick the fastest. Chrome is a leaner faster browser than M$ IE.

Now to the dishonest deceitful part.

Vodafone urged customers to take up online billing a while back and I did. BUT
any payments other than my regular monthly payment were not transferred across.
So payments due to excess usage were not credited. Even when I went into their store at Westfield Carindale (ground floor), the Manager tried to bully me and didn't think there was anything wrong with the fact that ON THEIR SYSTEM one screen showed I owed ~$59 while another showed I owed ZERO, [which was what the situation should be]. Now you can't access your bill history and they are going on the online accounting system, meaning that they will assume I haven't paid when I had. Fortunately I have bank records and printscreens to back up my case.

Geez, even the 'Salami' scammer only took a 1c from everyone's bank account, not $60!!

Any professionals out there I suggest you ask for compensation with the lawyers for the HOURS, DAYS you have spent WASTED ON THIS USELESS ORGANISATION ESPECIALLY THE CE0 AND MARKETING LOT! AT THE HOURLY RATE FOR YOUR PROFESSION.