Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11275 Someone from NSW thinks vodafone is not fulfilling the their part of the contract at 9 Jan 2011 06:25:33 AM
I have had problems with my iphone since my contract started. I constantly have no service, I get delayed messages, delayed voice mail and 3/4 of the time I can not call from my phone without having to switch my phone on and off numerous times. No one can call my phone either half the time. I have contacted Vodafone a number of times and complained that my phone is not working, they told me to contact Apple. I did, Apple told me to contact Vodafone. Everytime I call Vodafone I am on hold or speaking to somone in another country, they have advised me to go to a Vodafone store to get another Sim Card. I did this, still the same problem. I called them back, they still told me to go to a Vodafone store to check the Sim Card, the people working in the Vodafone Stores are not interested in helping you unless you are buying a new phone or signing up. They keep tellign me its not 'their' problem and to call Vodafone.
What annoys me the most is that I HAVE TO PAY my contract even though the Vodafone service is not fulfilling their part of the contact. I think its unfair and we have no control over the situation since we are just the little people. I have asked Vodafone to let me out of the contract since they are not providing me with any service for my payments and they give me this ridiculous price to leave. I think they are ripping people off and this has to be stopped.
What annoys me the most is that I HAVE TO PAY my contract even though the Vodafone service is not fulfilling their part of the contact. I think its unfair and we have no control over the situation since we are just the little people. I have asked Vodafone to let me out of the contract since they are not providing me with any service for my payments and they give me this ridiculous price to leave. I think they are ripping people off and this has to be stopped.