Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11284 Someone from NSW thinks vodafone is Vodafone Customers can't call or SMS me at 9 Jan 2011 07:38:45 AM
I am a 3 customer and all of a sudden I was getting emails and facebook messages from friends whom are with Vodafone asking if I have changed my number. I was still receiveing calls and sms's from other friends and family from other networks though.When they tried to sms me, I would never recieve it, but they would receive my sms and calls. When they tried to call me they recieved the message "Phone not in Use" It took 3 months of convincing, examples including number dates and times, new sim card, visits to a 3 store to change my phone and long hours waiting for help on the phone before 3 could raise a network issue with Vodafone before it was fixed. i was advised that they are the same company now, so why did I have to go through all the pain for such a long time? I didn't receive compensation for my time, frustration and breech of contract on their side. I said that I want to cancel my contract, and they said I couldnt cancel unless I pay out my contract but they offered to transfer my contract the vodafone for free! I said you got to be kidding, they are half the problem. I never got an answer as to why all this happened. When my contract runs out in April, there is no way I will use 3 or Vodafone ever again in my life and personally I think they don't care either.