Hi everyone. Vodafone have failed in ALL aspects of delivering a trouble free service. I have had to spend countless hours trying to get them to fix mistakes/inaccurate information etc ... tiring, FRUSTRATING & UN-professional! In November 09, I received a leaflet in the mail with an optional phone upgrade since 12 months of my contract had pasted. I took up the offer as the only main difficulty I'd had with their service at that point was contacting them with LONG DRAWN out WAITING periods. I took the brochure to my local V/office & they had NO information about it on their system - were checking the leaflet closely to determine if it was legit. I waited for hours whilst Voda contacted itself going through all the usual hoops & loops as I have in the past, in order to make sense of this offer. It took them 2 days to sort it out one office blaming the other whilst there was NO consolidation for the customer - ME. First phone they gave me (once all sorted) had a torn seal I noticed with a new one covering the broken. I rang again to further complain & was told that it may have been opened to show a customer - it wouldn't have been used before tho. Well, it wouldn't work, it was a faulty handset, I had to take it back to V in order to prove my point (blood boiling at this point). A new handset was eventually offered - seals all intact & now the problem is the signal strength. It drops out of coverage ALL the time, & downloading apps is virtually impossible due to the signal strength. I also tried & signed up with their Internet service after a week or so of complaining on the phone that the their was a Problem with the USB (endless calls & so called guidance from their Techsperts) they deemed it faulty also & sent a POST packet to return device - all I had to do was save a sticker for confirmation that I had posted it. They didn't cancel that plan tho as I had requested in the "cooling off" period & I then started to receive charges for a service I was NEVER able to use & had disconnected. They said, "we never received the USB back" & required information relating to receipt of re-postage. I had followed their instructions to the fine print and they KEPT STATING I HAD DONE SOMETHING WRONG. AFTER EXPLODING on the phone to a supervisor they looked into the matter & released me from that contract - but at a HUGE cost & time allocation to me.
I WANT OUT OF MY CURRENT CONTRACT (PHONE). I DEEM THEM UNFIT TO PROVIDE A HASSLE FREE PROFESSIONAL SERVICE - THEY ARE GROSSLY INCOMPETENT IN ALL AREAS AND IT'S TURNING OUT TO BE A VERY STRESSFUL & COSTLY EXPERIENCE TO MYSELF. I haven't listed ALL V's faulty/shonky behaviour either - believe me when I say there IS more to write about, however I can only unravel so much at a time before I get REALLY ANNOYED & need to take a breather.
Best of luck to all in trouble with V - persevere & GET THE HECK OUT OF THEIR CLUTCHES!!!!!! Remember - freedom is at the end of their dark tunnel!