Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11303 Someone from NSW thinks vodafone is at 9 Jan 2011 08:29:03 AM
I have been having so much trouble with VF. They gave me the run around last year before I was going overseas about lodging faults, resetting my handset and sending me a new sim card. I found out whilst overseas when the s__t hit the fan and it was all over the news that this is the rubbish they are telling customers when they are fully aware of the faults that are present.
I have since came back from overseas and the data on my phone still sometimes won't work and I lose 3G reception all the time and I had a call failure while I was ringing 1555. VF still don't know how to unlock my iphone for me and even told me to go to the Apple store and ring them back from there. At the end of the conversation they told me to call them back tomorrow morning to try and unlock my phone as there were no iphone support staff working at the time I called last night.
The latest and best bit so far, is the new sim card they sent me which I activated last night at 6pm was to take around an hour to become active and I was to use it when the old sim stopped working. It's 10:30am the next morning and I am still using my original sim.
I have so many complaints about VF that it would take me forever to write down but I have everything documented and will be lodging a complaint with the TIO monday morning, with all my notes.
I have since came back from overseas and the data on my phone still sometimes won't work and I lose 3G reception all the time and I had a call failure while I was ringing 1555. VF still don't know how to unlock my iphone for me and even told me to go to the Apple store and ring them back from there. At the end of the conversation they told me to call them back tomorrow morning to try and unlock my phone as there were no iphone support staff working at the time I called last night.
The latest and best bit so far, is the new sim card they sent me which I activated last night at 6pm was to take around an hour to become active and I was to use it when the old sim stopped working. It's 10:30am the next morning and I am still using my original sim.
I have so many complaints about VF that it would take me forever to write down but I have everything documented and will be lodging a complaint with the TIO monday morning, with all my notes.