26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11308 Someone from QLD thinks vodafone is Apalling at 9 Jan 2011 08:34:50 AM
I was a loyal Vodafone customer for 14 years, even rung by them on numerous ocassions and told they considered me a 'VIP Customer' (what a joke), when late last year my automatic direct debit payment failed for the first time. I was away on holiday at the time and within 2 days they had completely barred my service. Even their Customer Service admitted I had an excellent payment record. It was the last straw for me and I finally gave up and have since switched carriers.

I also just couldn't stand 'Lara' anymore who could never understand what I wanted. And what security is it when you have to speak out loud all your private security PINs and codes for others around you to hear ? Management decisions by idiots. I won't even start on the endless unproductive calls I had to their Customer Service centre over the years.

Bye bye Vodafone, you deserve all the pain you're getting.
9 Jan 2011 10:17:15 AM: Lucky you for getting out. I'm certain that Lara only understands Hindi.
10 Jan 2011 09:24:07 AM: Be careful, I was chastised by people on this site for making "racist" comments when I mentioned the heavily Indian accented call centre staff. Anyway it's not Hindi Lara understands it's Urdu.