Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11326 Someone from NT thinks vodafone is very at 9 Jan 2011 09:18:18 AM
spent hours trying to get through to customers service, then they billed me $700 for the pleasure of calling their number.
Also went on a road trip from Darwin to Adelaide, only had reception till 20km outside darwin, just within the town circle of Alic springs and Port Augusta and the same for Adelaide on Kangaroo Island there was none. Two other people one with Telstra and the other optus were more in reception than out of it and had reception on the island too. I was absolutly sickened, my partner alos has vodafone and she was also without reception so it definaltly was not the handsets
Also went on a road trip from Darwin to Adelaide, only had reception till 20km outside darwin, just within the town circle of Alic springs and Port Augusta and the same for Adelaide on Kangaroo Island there was none. Two other people one with Telstra and the other optus were more in reception than out of it and had reception on the island too. I was absolutly sickened, my partner alos has vodafone and she was also without reception so it definaltly was not the handsets