Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11338 Someone from VIC thinks vodafone is Painfully Fail at 9 Jan 2011 09:41:22 AM
I went on a 2 year contract with vodafone just over 12 months ago after being on pre-paid for a while but now wish that i hadn't done so. The amount of drop out calls & no service available i've experienced is just doing my head in. I've recently received another phone bill & was shocked to see the total that I owed, after further investigation into my bill I discovered that when vodafone had no coverage but latched onto a Telstra tower I am being charged for this. My call would drop-out & it would cost me a $1.14 to call that person back not once,twice three times but four times (work calls). So I think that Vodafone has more than made it's money out of me over the last 12 months. If I could cancel my contract right now I would do so quite happily. VERY FRUSTRATED & ANGRY at the moment to the point that I could just throw my phone out the darn window & think nothing of it. Thanks for nothing Vodafone
9 Jan 2011 09:54:55 AM: When in doubt, Give the TIO a shout! Check out the 'How to complain' link at the top of the page for more information. They should be able to assist you out of your contract penalty free.