26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11343 Someone from QLD thinks vodafone is Disgusted at 9 Jan 2011 09:58:01 AM
Signed up for a 48 month vodafone plan in early december. Received the first bill a day or two later as they discussed with me in store. I had opted for the bills to be emailed. I go to pay the bill using their online billpay option, get all the way to the end of the procedure where i receive a pop up at the top of the page, sorry for the inconvenience but we're unable to process your request at this time and for me to call their 1555 number. So, as I am keen to pay my bill and not incur any late fees I dial this number, to be cut off repeatedly. I have gone through this entire process about 4 times now, and still haven't been able to pay my bill. Received a new one on top of that yesterday. I think I will be paying a store a visit as this is just ridiculous. I work hard for my money and can't afford to have it go towards late fees due to someone elses stuff up. Kristy
9 Jan 2011 10:14:16 AM: I've been printscreening these with the date and time showing on screen and saving to show I was trying to pay. You'd think the f...ing dic....ds would get the process whereby they get their income right! Nope. Shows you what morons they are.
9 Jan 2011 01:06:55 PM: Back again. I remember I fixed this issue by using BPay or Pay anyone in internet banking. This should be safer as using the bank's security setup. Had problems with doing this also, though other payments went through using Googles Chrome browser. I tried VFail payment again using Internet Explorer 8 and it went through.