Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11368 Someone from NSW thinks vodafone is RUDE! at 9 Jan 2011 11:22:09 AM
I had billing errors, which were obvious as it was directly debited from an account that always had enough funds - yet the bills would show that there are overdue bills that 'rolled over'. I rang and waited for about 45 minutes before i spoke to someone who admitted it was an error - but said it was rlated to the billing cycle so it will always appear on my paper bills that there are overdue bills, even though there werent. This was worrying because it looks bad on my future credut history. I visited my local VODAFONE store in Campbelltown MacArthur Square and an attitude laden guy offered no help to rectify the issue. Then a female took over the conversation and started yelling at me in front of all the customers. I couldnt believe i was being abused by a staff member!! I told her that ill be making a formal complaint about her yelling and she said "go ahead". I got home and made a complaint. This was recieved very empathically - but they never got back to me. In fact, they never got back to me after >1 month, despite telling me they will. Eventually, i decided to change to OPTUS (and they are much much better btw) and when i rang VODAFONE to cancel, they apologied and offered a $20 gift voucher! Really - you have to threaten to leave for them to take your complaint seriously. I took the $20 and left them anyway. They are deadbeat. There is a reason why their prices are lower - its because their service is inferior. Simple!