Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11373 Someone from NSW thinks vodafone is words can't comprehend at 9 Jan 2011 11:34:18 AM
After getting an i-phone 4 on a plan from vodafone I have had non-stop problems with it ranging from no reception to dead battery life, when I took it to the store that I purchased it from as its battery would no longer stand up for more than 3 hours when charged to 100% the woman informed me that it will take at the minimum 5 days for a new phone or my repaired phone to be returned to the store. This means that I will lose all of the information gained on my phone and I have only had this phone for less than a month. Until this is repaired I will not be paying my bill as I am not using the phone, I don't even have the phone! Vodafone's customer service is ridiculous and after being with another phone service provider I thought that service could not get much worse, apparently I was wrong.