Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11380 Someone from NSW thinks vodafone is is about useful as a chocolate teapot at 9 Jan 2011 11:59:58 AM
I signed up on a 2 year $29 cap about 6 months ago and pretty much only use it for calling and texting. I never exceded my $29 when I was on a pre pay but now every month it seems to be much more. Moan number 2 is due to lack of signal and connection, how can you possibly not have signal in the middle of the City. It's not exactly remote. Moan number 3 ... Terrible Customer Servie. Online bill wasn't working so needed a new password, after holding for 1/2 hour was told they would send through a new one via text, surprise surprise I never received it. The thought of trying to get back through to them just fills me with dread so I wont bother. If it wasn't going to cost me the earth to get out of the contract I would do it in a shot, unfortunately I'm stuck but will certainly NEVER re-sign with Vodafone ever again. Absolute CRAP!