Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11381 Someone from ACT thinks vodafone is I do not have the necessary degree in higher mathematics to be able to use figures to measure such phenomenal levels of ineptitude at 9 Jan 2011 12:01:05 PM
My problem is with 3 but then Vodaphone and 3 brag that they have been part of the same family for over a year now so you get the strength of both companies HAH!
My partner and I went to Thailand last year, we went into a 3 office to get our handsets unlocked so that we could use a local SIM while o/s. We specifically stated that we "did not want access to global roaming because it was too expensive" we had NOT ticked 'global roaming' on our respective contracts. My partner had her SIM stolen whilst in Phuket, we figured no biggie without global roaming it was useless o/s and we'd cancel when we got back to Oz. Wrong, 3 had activated global roaming DESPITE OUR REQUEST NOT TO! We got back to find over 250 calls to France and India and a bill for over $6000. 3s response? "we recognised the change in usage pattern and sent an sms to the number requesting identification but it was never answered" DUH! Wankers!
My partner and I went to Thailand last year, we went into a 3 office to get our handsets unlocked so that we could use a local SIM while o/s. We specifically stated that we "did not want access to global roaming because it was too expensive" we had NOT ticked 'global roaming' on our respective contracts. My partner had her SIM stolen whilst in Phuket, we figured no biggie without global roaming it was useless o/s and we'd cancel when we got back to Oz. Wrong, 3 had activated global roaming DESPITE OUR REQUEST NOT TO! We got back to find over 250 calls to France and India and a bill for over $6000. 3s response? "we recognised the change in usage pattern and sent an sms to the number requesting identification but it was never answered" DUH! Wankers!
16 Jan 2011 01:27:36 PM: So what have you done?Please tell us you didn't pay $6000 for THEIR mistake!