Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11382 Someone from NT thinks vodafone is very fail at 9 Jan 2011 12:01:16 PM
I recently upgraded my contract with vodafone to include a new nokia N8, being a place that doesn't have a vodafone store I upgarded over the phone, I was really impressed by the service...until I recieved my phone. As soon as it arrived I opened the box and tried to charge it, it wouldn't charge, so checked nokia website and found that the phone is faulty.
Next day I ring Vodafone @8am, after trying to explain what was happening, they transfer me to nokia, who say that vodafone needs to replace the phone, so I get transferred back to vodafone, after beiing on hold for 45 minutes, they then tell me that I have to take the phone into the vodafone store I brought it from, affter repeatly being told that there was NO vodafone store where I lived and the closest one was an 18 hour drive...they had to check before believing me...then they said I had to send the phone back first and they would chack it thenif it is faulty they would send a new one out...which would take 6 to 8 weeks????? What was i suppose to do during that time...not their problem.
Once I explained that what they wanted was not going to happen, and they needed to put me through to tech support so they could put a note on my account to send a new one out...2 1/2 hours on hold and the tech support guy tells me to turn the N8 off, remove the sim card and remove the battery...since my sim card was in my old phone and you can't remove the battery from the N8 I told him that this was impossible to do...another 45mins on hold while he checked that I was right and then told me to contact nokia, already done, and then he said that he couldn't help me and I would have to take it to a vodafone store....Finally after much discussion, he finally put a note on my account to send a replace phone and put me through to the account department to ensure everything was right to go...another 1hr on hold and then had to reexplain everything to the person on the other end.
So after three hours on the phone the problem was sorted...until having to wait another 3 weeks for my replacement phone to be sent out...because they don't process and orders for up to a week after it's been placed.
Even with the new phone, my calls still drop out, my voicemails are usually 3 to 4 days later and I'm lucky to get text messgaes within the week they are sent.
Next day I ring Vodafone @8am, after trying to explain what was happening, they transfer me to nokia, who say that vodafone needs to replace the phone, so I get transferred back to vodafone, after beiing on hold for 45 minutes, they then tell me that I have to take the phone into the vodafone store I brought it from, affter repeatly being told that there was NO vodafone store where I lived and the closest one was an 18 hour drive...they had to check before believing me...then they said I had to send the phone back first and they would chack it thenif it is faulty they would send a new one out...which would take 6 to 8 weeks????? What was i suppose to do during that time...not their problem.
Once I explained that what they wanted was not going to happen, and they needed to put me through to tech support so they could put a note on my account to send a new one out...2 1/2 hours on hold and the tech support guy tells me to turn the N8 off, remove the sim card and remove the battery...since my sim card was in my old phone and you can't remove the battery from the N8 I told him that this was impossible to do...another 45mins on hold while he checked that I was right and then told me to contact nokia, already done, and then he said that he couldn't help me and I would have to take it to a vodafone store....Finally after much discussion, he finally put a note on my account to send a replace phone and put me through to the account department to ensure everything was right to go...another 1hr on hold and then had to reexplain everything to the person on the other end.
So after three hours on the phone the problem was sorted...until having to wait another 3 weeks for my replacement phone to be sent out...because they don't process and orders for up to a week after it's been placed.
Even with the new phone, my calls still drop out, my voicemails are usually 3 to 4 days later and I'm lucky to get text messgaes within the week they are sent.