26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11384 Someone from ACT thinks vodafone is pretty fail at 9 Jan 2011 12:14:11 PM
I used to be a Voda Store Manager and when I worked for voda we used to get txt on our phones about stystems being down etc etc. I left the company 3 months ago and I am still receiving these txts. I know when the systems aren't working. This means that i could tell all my mates who have bad credit to go into a store when the systems are down and tell them to get a phone on a plan because voda will do that if they cant credit check you, give you a phone on a plan and then manually create the account if you decline. This info is for you guys so you know how shit their privacy is.
9 Jan 2011 12:15:20 PM: cont'd......i forgot to mention that I have contacted my Territory Manager about this but he still has not actioned this. Funny that when he used to rouse me if I missed an email out of the 20 that were sent per day!
9 Jan 2011 12:23:31 PM: I'm a store manager at Voda and obviously what your saying is a lie. When the system is down you can't gain access to the system, so how can you get into the system and do a credit check if you can't even get into it? Your either lying or your not a store manager. We also don't get txts saying the system is down, it gets sent to to store email, and they block the stores from getting access to the system. Stupid stupid, like this website
9 Jan 2011 12:34:05 PM: I'm a Sales Consultant at Vodafone and my manager gets text messages when our system is down and we are asked to follow fall back procedure. I am sure she isn't lieing when she says she still gets messages from vodafone.
9 Jan 2011 12:39:37 PM: You obviously didn't read the msg properly. I get a txt telling me when the system is down. A credit check IS NOT performed on new customers if the system is down. Manual paperwork is done with all the cust details, time address, time at job, etc, the cust signs it and then it is put into the system. If it is declined when systems are up and running it is manually overturned. You are obviously a silly manager because you don't get the txt to your phone like all the other store managers about bulletins that have been posted, system issues, point of sale issues, high call volumes, unable to reach activations hotline, phones not working in stores etc. Go put it in V3 (or you might call it vodafone excellence still because you are so behind in the times) so you can get your updates and keep your staff up-to-date.
Here is a msg I received at the beginning of December:
02/12/2010 9:14 PM (yes, I got this at 9:14pm because WA are behind)
VF WA only: Please note,Due to Credit check issues on Siebel.We are currently on FALLBACK.Please follow the fallback procedure.
Xxxxx SSS
That is how the msg was written, word for word
9 Jan 2011 12:41:41 PM: Voda store manager who says it is a lie probably doesnt get reception which is why they dont know what is going on lolololololol
9 Jan 2011 12:42:23 PM: I am a concerned customer unnecessarily worried about all things Vodafail and currently the fact that my personal details have potentially been exposed and are available to almost anyone to do as they wish!!! Thank goodness for sites like Vodafail.com !!!!!!!
9 Jan 2011 12:45:33 PM: Nooooooo!!!!!! I won't be able to access Sieble from home now!!!!! Just kidding. I deleted the site when i quit the company 18 months ago. lucky customers that i am honest, definitely not others though
9 Jan 2011 01:03:50 PM: Thanks for telling us the truth ex V/F people.
I wish more staff or ex staff would blow the whistle on any shonky telco practices of this company.
9 Jan 2011 03:37:42 PM: to the 'store manager' who is accusing the other store manager of lieing. you are FULL OF SHIT!!!!! you do get those msg, my manager is always forwarding the msg to us when its her days off. you are probably from HR who has offered sweet F.A in support since this shit started. you all knew it too!!!! we had been telling you for months about the increase in complaints and you pushed our targets up. i have 3 job interviews over the next couple of weeks, i dont care if i get the one i dont really want i will take whatever i can get and leave. vodafone is a fucking joke. you can stick your 'Company Culture' you know where. the only culture is the culture set but the ass-lickers and sucker-upperers who back-stab everyone to get positions
16 Jan 2011 01:21:50 PM: Looks like Voodoofone hasn't been back to slime all over these posts.He is working diligently elsewhere, equally as detrimentally to Vodafone,bless him.
16 Jan 2011 06:48:13 PM: I'm wondering how you know who is posting what? Interesting.
16 Jan 2011 08:07:56 PM: I didn't, but a person consistantly claiming he is a Vodafone store manager,as if it's a big deal,and is full of bluster and bullsh!t- too coincidental.Unless this is standard operating procedure for Vodafone Store Managers. But, how do you know for sure that I'm the person that wrote that earlier? Interesting.