Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11388 Someone from NSW thinks vodafone is Needs to tidy up their act at 9 Jan 2011 12:34:05 PM
I would say that generally my past involvement with Vodafone has been good.
This appears to have changed in the last little while.
I've noticed that some calls drop out and some never come through at all.
I have friends who ask why I'm not taking their calls and then I check the missed call log on my phone to see that there are no missed calls.
I've also noticed in the last month or so that I'm being charged twice for sending the same message. I check the call details on Vodafone's website and it shows a message being sent at 11:38:40 & then at 11:38:42. I'm on a capped plan so EVERY duplicated message charge is coming off my call allowance.
It is a pity that Vodafone seems to have dropped the ball in some ways, my experience until now has been reasonable, or at the very least on par with the other carriers.
One last comment, please, please, please, send Lara on extended leave to a far away island, bring back a person who can answer the phone and who can help you.
This appears to have changed in the last little while.
I've noticed that some calls drop out and some never come through at all.
I have friends who ask why I'm not taking their calls and then I check the missed call log on my phone to see that there are no missed calls.
I've also noticed in the last month or so that I'm being charged twice for sending the same message. I check the call details on Vodafone's website and it shows a message being sent at 11:38:40 & then at 11:38:42. I'm on a capped plan so EVERY duplicated message charge is coming off my call allowance.
It is a pity that Vodafone seems to have dropped the ball in some ways, my experience until now has been reasonable, or at the very least on par with the other carriers.
One last comment, please, please, please, send Lara on extended leave to a far away island, bring back a person who can answer the phone and who can help you.