26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11423 Someone from NSW thinks vodafone is DUD at 9 Jan 2011 02:19:10 PM
Had an insurance claim rejected but claim was based on operators incorrect imput of microphone on the form yet it was the speaker that was broken so they didnt even assess the phone visually. The operator constantly asked me if i had dropped the phone to which i replyed no. After the claim was rejected I questioned the above and thay said the reason they asked about the dropping is that it was then easy to pass the claim. Now lieing to an insurance company is fraud so the insurance obudsman will be looking at this.
The shop went into renovations for 6 weeks the day my phone came back so I didnt have it for 9 weeks in total for them to not even look at it.
The last 6 months they have only gave me $550 worth of calls on my cap when I should get $900 when I questioned it they said they will only refund the overpaid the last 2 bills. How bout the 4 before that. This issue is with the Telecommunications obudsman.
Turns out that they technically own the phone and the warranty starts at the end of your 24mnth cap. So they introduced the new warranty thing for all phones purchased after a certain date as "goodwill" but it is actually the law catching up with them and their dodgyness.
9 Jan 2011 03:06:05 PM: Wouldn't that be the insurance company and not Vodafone? Seems like the anger is miss directed.
10 Jan 2011 04:07:39 AM: Vodafone insurance, billed by vodafone, sold to me at the Vodafone shop by their agent, rejection letterhead had Vodafone on the top of it. Also READ 'this issue is at the insurance obudsman'.