26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11440 Someone from VIC thinks vodafone is Absolutely Fail at 9 Jan 2011 03:33:13 PM
I just called on 1555 (4th time they answered after average wait of 25 minutes), I asked them about security breach just happened on the website. I was talking to one of their representative, In his words:
9 Jan 2011 04:43:10 PM: I wonder if that is an express guarantee from Vodafail about the safety of our personal information - or perhaps it's more weasel words from an organization in crisis. Sadly I wait for the confirmation that the data has indeed been breached.
9 Jan 2011 05:38:58 PM: it is true. No one can access the data, only employees and dealers.
9 Jan 2011 06:00:25 PM: Or someone using the credentials of an employee or a dealer. I wonder how much those credentials are going for???

Some of the posts state some branches use a common log in and password for all those within the particular store. Given this it would be pretty safe to sell access to say a private detective or worse.
9 Jan 2011 06:30:32 PM: why would someone do this?
10 Jan 2011 07:56:14 AM: For money. Perhaps they are being blackmailed. To pay off a debt.

Who knows why but they do.