Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11441 Someone from NSW thinks vodafone is staffed by morons at 9 Jan 2011 03:33:23 PM
after I came back from overseas I took over my grandmother's prepaid account as she didn't want to use it anymore but we never got the account changed into my name. vodafone called me a couple of years ago (after my grandmother had passed away) as part of a random 'customer satisfaction' survey. I told them about my wish to change the account into my name but I was told my grandmother would need to write to them approving this. when I explained that she was - er - dead, the response was still the same. so now I shall forever have a prepay account in my grandmother's name all because she won't return from the grave to write a letter to vodafone. how unreasonable of her.
9 Jan 2011 06:53:56 PM: And what is your opinion of their management?