Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11454 Someone from QLD thinks vodafone is at 9 Jan 2011 04:18:11 PM
I have been a customer of Vodafone since 1999. For approximately the last two years, the customer service has been appalling. I have one year remaining on my current contract and I am looking to cancel this contract. I travel a lot to see my family in New South Wales. A majority of my trip, I do not have coverage, despite being told by Vodafone for several years that "it will be up and running by....". I had an incident with a snake this week on my return trip home. Had anyone been bitten, one of us would be dead. I spoke with Vodafone about this on Friday and they apologised for the "issues I have in my life". I now have to speak with the "Network Team" for them to confirm that there is no coverage in the area where I travel before I can cancel my contract without incurring any cancellation fee - funny that, considering I can't get through to this Network Team. I have today attempted to send an email but the "email form is currently out of order".