26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11471 Someone from VIC thinks vodafone is swapping providers... at 9 Jan 2011 04:54:10 PM
agreed vodafone is terrible. who is good??? anyone??? I've had poor experiences with virgin & optus as well and we all know telstras reputations is less than stellar so who is the lesser of the evil to swap too once we're free to go???
9 Jan 2011 05:01:55 PM: It depends what you are looking for?

1) If you are after the best coverage and performance and don't mind paying that little bit extra, Then the NextG network (aka Telstra) is who you want to be with
2) If you don't need the best performance (ie web browsing can be sluggish at times) but you are after a coverage that is almost as good as Telstra's, then Optus or any Optus reseller (such as iiNet, Virgin, Internode, TPG etc) at a slightly cheaper price than Telstra.
3) If you want no coverage, calls dropping all of the time, sms and mms arriving hours to days later and a company that has bugger all security in place, Well then Vodafone is who you want to be with.
9 Jan 2011 05:10:40 PM: tpg, bahhhhhha u got to be joking, i got a contact for internet and home phone and it is as bad as vodafone. trust me i am with two of the worst companys vodaFAIL and tpg- Typical Problems Genarated
9 Jan 2011 05:18:05 PM: It is not the TPG Network, it is a resold Optus Network product ;) ...however whilst I have never used TPG, they certainly couldn't be any worse than Vodafone ;)
9 Jan 2011 05:19:06 PM: Comparing ADSL Broadband TPG vs a Resold Wireless Optus 3G TPG is pointless, they are nothing the same