Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11474 Someone from VIC thinks vodafone is 80% at 9 Jan 2011 05:09:02 PM
I live in suburban Melbourne and can not rely on mobile phone or internet service to be consistent. One moment I will have full reception on phone and then phone drops out. Battery has been replaced twice by Epping store, just before Christmas the whole phone died on me, when I approached the store about problems the store manager (who tells me she has been there for 3 years and I've never seen her before)is only interested in trying to get me to tell her that the employee who replaced the batteries when they failed was Indian as she had a problem with him and it is against policy to replace battery if they don't work - even on a brand new phone. I now use my old phone and pay Vodafone for absolutely nothing.