26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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11497 Someone from QLD thinks vodafone is secure at 9 Jan 2011 06:48:34 PM
In regards to Vodafone's alleged data breach.. DON'T BELIEVE EVERYTHING YOU READ! I've yet to hear of any specific breach but rather for the potential. Vodafone keeps customer info on internal systems that can be accessed via an online web portal called siebel with usernames/passwords that staff are authorised to use, and has done so for many many years. The only way for this to be illegally accessed is for an individual staff member to give out/sell that username/password. The system is secure but is subject to the human element. Vodafone is as secure as Telstra which uses the exact same system and procedure and they have many more customers, or any online system that requires username and password.
9 Jan 2011 07:07:08 PM: Vodafone is not as secure as Telstra the only thing they have in common is Siebel,

1) Tesltra do not allow general passwords/logins to be used
2) Tesltra have VPN's and Smart Cards. Where as any employee that leaks a password for vodafone that can then be used from any Internet connection accessing the webportal.