Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11519 Someone from VIC thinks vodafone is very at 9 Jan 2011 07:18:20 PM
Our new Samsung Galaxy Tab cannot send pop3 e-mail. It took 1 hour on the phone to eventually be told it is due to the reported network issues and they gave me a $10 credit. I had previously tried to call but could not get answered in under 20 minutes so gave up. I e-mailed the complaint (obviously not via the samsung!) twice and received no response.
On another occassion seeking to have my password reset for vodafones web site (to check my data usage), it took 1 hour again talking to what appeared to be overseas call centre staff who ultimately failed to be able to reset it. To this day I still cant log in and have to check usage by SMS service only.
For a phone co. it seems answering the phone is not important.
On another occassion seeking to have my password reset for vodafones web site (to check my data usage), it took 1 hour again talking to what appeared to be overseas call centre staff who ultimately failed to be able to reset it. To this day I still cant log in and have to check usage by SMS service only.
For a phone co. it seems answering the phone is not important.