Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1154 Someone from NSW thinks vodafone is You get what you pay for at 20 Dec 2010 08:04:35 AM
Let's face it, Vodafone are throwing an attractively priced "service" at the market. They have succeeded in saturating their already underperforming network as more and more new customers are conned into connecting to their generous plans. There is never a day that they do not have advertising in the press. While I am not contracted to them I have persevered through many of the usual service issues any other Vodafone customer would be only too familiar with. As soon as I can afford to spend more on communications I will be off to another provider...although as far as I can see they all seem to have their own set of issues.
The ACCC should definitely be looking into how Vodafone can spend so much on attracting new customers whilst spending next to nothing on supporting current ones. Their set up makes it next to impossible to report or get any positive action on service difficulties caused by their poor infastructure and lack of investment in a decent 3G network.
The ACCC should definitely be looking into how Vodafone can spend so much on attracting new customers whilst spending next to nothing on supporting current ones. Their set up makes it next to impossible to report or get any positive action on service difficulties caused by their poor infastructure and lack of investment in a decent 3G network.