26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11550 Someone from NT thinks vodafone is Extreme! at 9 Jan 2011 08:19:02 PM
I had a Vodafone broadband bundle with usb on a 24 month contract, was only able to use it about 8 times. Rarely got signal both here and down south where the networks are supposedly 'better'. When i eventually did get some form of connection it was at Dial-Up speed!! and then after 5 minutes the signal was just dropped anyway. Contacted Vodafone on many occasions to try and get a solution but they just told me it was a problem with the area i was in (even tho i have a notebook and am in all sorts of areas all the time!!!) When my plan was finally over and i could finally stop wasting money on something that was useless, i had to ring them and deal with almost an hour of a customer service rep trying to sell me the 'new wifi' thing that will make reception 'so much better' NO THANKS!!!! Would love my money back for the 24 months of unused internet at $49.95 a month!!! Ha a 5gb Limit that i was never going to reach because i would never be able to connect to the internet!!!
10 Jan 2011 06:40:53 PM: What internet plans,they can't organize customer service plans, so us vodafone used and abused don't have a hope in hell!