Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11581 Someone from NT thinks vodafone is at 9 Jan 2011 10:40:11 PM
Vodafone cut off my phone and gave my number to someone else in September. Someone at a senior level went into my account, cut off my number (ie disabled my account) and gave my number to a customer they were signing up. It took DAYS on hold - one day I was on hold for SIX hours to get through to some operator in India who then handballed me to various departments, and no one could help me. I couldn't call from my Vodafone - they'd cut my service. So had to tie up (And pay for) my landline to contact them about the mess they'd created.
Eventually I went into the local Vodafone shop - three days in a row - to use their phone. They were very helpful and they USED THEIR OWN PHONES AND PHONE CREDIT to get my number back.
I got my number back. They Vodafone billed me $460 for service cancellation!
I got the disconnection/contract cancellation charge reversed and I was told, as compensation, that I would get the following month free. The bill came in for that 'free' month at $463.00! I'm on a $29 cap!
I called again - only two hours on hold this time. I was told that the person who had authorised the month's free credit had left the company and left no notes. I pointed out that had been billed incorrectly ($7 to retrieve voicemail? Hello?) and after a few more hours on hold came back with an offer of $463 phone credit - but not get my money refunded nor would they agree to release me from my contract (I was over it by this stage) .
I agreed to the credit - about 15months worth.
The next day they debited $29 from my account - my monthly charge.
Added to this was an overseas trip when my roaming failed. I was unable to receive calls, conduct business or receive necessary text messages to do banking/book flights etc.
Vodafone has since agreed to refund ALL the money they've incorrectly taken from me - $463 plus $29 =$492. They said they could do this in 10 working days, which, after negotiation, I got down to five. The money hasn't come through yet - stay tuned. I asked again to be released from my contract but they refused.
I have yet to discuss with Vodafone compensation for distress, loss of income (I run my own business and spent days away from it at a crucial time trying to get my phone number back - which by the way was on all my business materials). The people on the front line - the ONLY human beings I was able to talk to face to face were at the retail outlet and did what they could to help... - what about their distress? I wasn't the first customer to come in with a service complaint.
If I could get out of my contract I would, and I if there's a class action happening, I'm in: (PERSONAL DETAILS REMOVED - Vodafail.com Team).
Jinny, NT
Eventually I went into the local Vodafone shop - three days in a row - to use their phone. They were very helpful and they USED THEIR OWN PHONES AND PHONE CREDIT to get my number back.
I got my number back. They Vodafone billed me $460 for service cancellation!
I got the disconnection/contract cancellation charge reversed and I was told, as compensation, that I would get the following month free. The bill came in for that 'free' month at $463.00! I'm on a $29 cap!
I called again - only two hours on hold this time. I was told that the person who had authorised the month's free credit had left the company and left no notes. I pointed out that had been billed incorrectly ($7 to retrieve voicemail? Hello?) and after a few more hours on hold came back with an offer of $463 phone credit - but not get my money refunded nor would they agree to release me from my contract (I was over it by this stage) .
I agreed to the credit - about 15months worth.
The next day they debited $29 from my account - my monthly charge.
Added to this was an overseas trip when my roaming failed. I was unable to receive calls, conduct business or receive necessary text messages to do banking/book flights etc.
Vodafone has since agreed to refund ALL the money they've incorrectly taken from me - $463 plus $29 =$492. They said they could do this in 10 working days, which, after negotiation, I got down to five. The money hasn't come through yet - stay tuned. I asked again to be released from my contract but they refused.
I have yet to discuss with Vodafone compensation for distress, loss of income (I run my own business and spent days away from it at a crucial time trying to get my phone number back - which by the way was on all my business materials). The people on the front line - the ONLY human beings I was able to talk to face to face were at the retail outlet and did what they could to help... - what about their distress? I wasn't the first customer to come in with a service complaint.
If I could get out of my contract I would, and I if there's a class action happening, I'm in: (PERSONAL DETAILS REMOVED - Vodafail.com Team).
Jinny, NT
http://www.piperalderman.com.au/vf/