26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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1159 Someone from ACT thinks vodafone is no service at 20 Dec 2010 08:26:23 AM
Calls drop out all the time and then i will have no serivce for a couple of days. I cal them and after waiting an hour and a half on the phone the bloke told me to go to a vodafone store and get a blank sim. I told him i dont live near a vodafone store as i am in regional victoria and he told me to go to a store that sells vodafone sims and they will give me a blank sim. I questioned tihs and told him why would they give me a blank sim if they are not a vodafone store and he assured me they would. I went to the store and surprise suprise they told me where to go and did not give me a blank sim. I call back vodafone and waited on hold for 2 hours before i got through and told them they had lied to me and that they were not upholding their end of the contract by providing the service they advertise. They said they would send me another sim but it would take 7 days. I told them that in the past 12 months this has happened twice and i end up waiting 10 days for a replacement sim. They would not even credit me or compensate me for being without the phone for 10 days. I asked them to send me a couple of sims as this will happen again as it seems to happen every quarter where the sims fail, she told me they couldn't and it wasnt until i got really abusive and pissed off that she agreed to send me 2 sims. I had heard there was a problem with the vodafone network and checked their site and there was nothnig posted about any outages and when i questioned her she said there was no problems. I have since found out there were outages and they outright lied. I cant wait until my contract expires and i never have to deal with vodafone again.