Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11604 Someone from VIC thinks vodafone is Very Much So at 10 Jan 2011 05:58:44 AM
Calls are being dropped, accompanied by slow internet speeds. After lodging a complaint with the TIO, I got a call from Vodafone 1 day after, unfortunatly I didnt answer the call, and the voicemail said to call 1555. After spending over 3hours + over 2 days, speaking to over 4 people, no resolution was made. I was told the area I am located in (Melbourne CDB), does not have good covereage for the particular phone I am using (HTC Ledgend on 12 month contract). They told me a phone such as the iPhone would be more suitable, or something that did not utilise 900hz? I asked them what they were going to do to help me out, seeing this phone is only 5 months old, they said to keep it and turn off the 3G. I was told "Your phone will work for phone calls, and the internet will be slow though". I asked how do I use services such as youtube and skype (all high bandwith apps) they said "Those will not work once you turn 3G off". Thats great! Great resolution guys, you tell me that it's your fault / the fault of the handset due to the covereage in this area, suggest I get an iPhone and then make no attempt to try and help me out!... Not happy!!!