Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11611 Someone from Somewhere else thinks vodafone is incorrect billing at 10 Jan 2011 06:24:03 AM
Vodafone have sent a bill to my girlfriend which started off at around £300 to about £500 over a time period of about three months. We knew this was incorrect and decided to look at the bill and came across numbers she didn't know or even call, numbers calling for one second and also trying to say my number at 1 20 am.
I was not awake at this time in the morning nor was my girlfriend. Since she canceled her direct debit to Vodafone they have increased the bill to around £599 just because she refused to pay the bill she didn't run up and therefore has been threatened with debt collectors.
She has some evidence showing that she did not run up such a bill and even asked for a cap in front of citizens advice and they agreed to put that on and they then didn't they also canceled her contract without her approval nor did they inform her until she phoned.
Then they wanted her to pay money for re - activation she did this and then the bills started becoming like i explained earlier can anyone help me fight this as i don't know what to do.
I was not awake at this time in the morning nor was my girlfriend. Since she canceled her direct debit to Vodafone they have increased the bill to around £599 just because she refused to pay the bill she didn't run up and therefore has been threatened with debt collectors.
She has some evidence showing that she did not run up such a bill and even asked for a cap in front of citizens advice and they agreed to put that on and they then didn't they also canceled her contract without her approval nor did they inform her until she phoned.
Then they wanted her to pay money for re - activation she did this and then the bills started becoming like i explained earlier can anyone help me fight this as i don't know what to do.
10 Jan 2011 06:39:05 AM: I think it'll be very difficult to prove anything. They have the information in their systems but won't go through them to check. Given their call centre is in India you will be lucky to get any sort of satisfaction from that avenue. About the only course of action you have is to maybe go to the telecommunications ombudsman if you have one. That won't get rid of your debt to them though. I'd pay and then close the account at the same time and go elsewhere. Sorry.