26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11612 Someone from ACT thinks vodafone is at 10 Jan 2011 06:29:34 AM
I wonder if this is the "secure website' - it seems to also be listed on Google. https://teamrooms-vista.vodafone.com/SSOLogon/manual_login.jsp

All you need is a user name and a password, and you're in !
Why not have a try, or ask a friend who works at Vodafone if this is right and borrow their logins
10 Jan 2011 07:44:19 PM: You wont get any customer info from that website :) you may find out about our staff incentives/family and friend discounts...
10 Jan 2011 07:49:32 PM: I do find it interesting that a quick google search gets you to the front door : https://203.20.35.230/content/images/RetailEscalations.html

You might want to suggest to management to stop allowing google indexing of your personal sites :)

Or you can even get to this front door:

http://www.vodafonechannel.com.au/site/dcp/australia/enau/home/p_home.jsp#

I know in both cases either at the front door (second link) and after a click or two in the first link a password and login is required, but I can't say any other telco allows google indexing of their web portals. Food for thought anyway
10 Jan 2011 08:22:30 PM: Oh and this one: http://www.vodafonechannel.com.au/site/dcp/australia/enau/p_sitemap.jsp
16 Jan 2011 12:45:25 PM: So where is today's password? Hang on, I'll see if the local organised crime boys will sell me it.