Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11627 Someone from QLD thinks vodafone is mega fail at 10 Jan 2011 07:51:29 AM
Firstly, who the f*ck names an automated answering service, and equips it with smug casual phrases and a 1-900 phone-sex voice? "HI. I'M LARA... I'M SORRY, I DIDN'T QUITE CATCH THAT. YOU'LL HAVE TO SPEAK MORE CLEARLY...." Am I the only person who wants to find this *Lara* machine and take a sledge hammer to it? Catch THIS, Lara.
Their have been countless fails, but the standouts are:
using a loophole in my story of how my phone broke to tell me that those specific circumstance meant it couldn't be replaced even though I was still under (a ridiculous) contract.
I almost never use my phone, and they conned me into a contract that had a $30 base charge, calls and texts charged on top of that. I'd been led to believe I was signing up for a $30 cap plan.
Oh, and I called them before heading overseas, after wrestling with their useless website. They assured me I was signed up to use my phone o/s. When I got over there, my phone didn't work no matter what I tried. When I rang them, they confirmed both that it wasn't working, and that according to them it should be working. That was the extent of their help. I was in the US for two weeks and they didn't fix the prob in that time.
Their have been countless fails, but the standouts are:
using a loophole in my story of how my phone broke to tell me that those specific circumstance meant it couldn't be replaced even though I was still under (a ridiculous) contract.
I almost never use my phone, and they conned me into a contract that had a $30 base charge, calls and texts charged on top of that. I'd been led to believe I was signing up for a $30 cap plan.
Oh, and I called them before heading overseas, after wrestling with their useless website. They assured me I was signed up to use my phone o/s. When I got over there, my phone didn't work no matter what I tried. When I rang them, they confirmed both that it wasn't working, and that according to them it should be working. That was the extent of their help. I was in the US for two weeks and they didn't fix the prob in that time.