26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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11629 Someone from NSW thinks vodafone is MEGA FKN FAIL! at 10 Jan 2011 08:06:42 AM
f*&K me where do I start??? well I will point out the obvious first, their data is seriously so fucked up that dail up internet is faster then this bullshit!!! 2nd, their customer service all based in india and most of the time they dont know what they are talking about and dont give a shit about your problem because I am sure 100's and even 1000's per day call their fuckin call centre in Mumbai, India...
3rd, this recent issue with Vodafone in the news about some security breach, seriously WTF?
I am sure there is a shit load more issues, if I list all of them I am sure I will be typing all fuckin day! fuck I hate vodafone right now....
I am currently on hold at the moment YAY! I swear those fuckers owes me approx 40hrs of my time which I have spent on hold with those sons of bitches!!!
10 Jan 2011 08:48:13 AM: "2nd, their customer service all based in india and most of the time they dont know what they are talking about and dont give a shit about your problem because I am sure 100's and even 1000's per day call their fuckin call centre in Mumbai, India..."

Seriously? That doesn't even make much sense.
They're actually the ones that will help you out of this mess. When will people learn. If you speak to them with this tone, I hope they don't help you. They're working overtime, as are retail staff, to try and resolve as many problems as they can. Get a grip, and lose the racist attitude.
10 Jan 2011 09:04:38 AM: Please keep the comments about accents, English capabilities and offshore locations to a minimum. The point has been made. It's Monday and I want to have a good day. Vodafail.com mod
10 Jan 2011 01:19:47 PM: The accents, English capabilities and offshore locations points are actually valid - I have no problem with outsourcing but it's incredibly frustrating speaking with staff who have no flexibility in their responses and don't have the ability to deal with your unique issue. They have the right attitude, but not the skills to be of any use a lot of the time
11 Jan 2011 07:01:22 AM: Let the racism and criticism aside, the fact of the matter is that we are paying a high sum for services that a company can not provide, that is a fact, this is 2011, and we are we going to?, no where... is it that we do not have enough qualified people to run a network in Australia? surely we have, rather than sending business out of australia, in order to evade Taxes, and cut cost, but despite we are still paying for it and big,, 3x $99.99 caps a month,,, only for an individual.(Myself),, think about it!!!