Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11638 Someone from QLD thinks vodafone is Hideously bad contact details at 10 Jan 2011 08:16:57 AM
Apart from talking (uselessly) to a robot vodafail's phone numbers don't answer for hours if called, when they do answer it's usually by an offshore heavily foreign accented person who sounds like he learned English from reading comic books or the back of cornflakes packets.
Email is my preferred way to contact people, whether it's friends, family or business. One can write a message, read it prior to sending for correction & then keep a record of what was said. Vodafail has the below message on their site for email contact ---
Contact Us
Apologies, but our email form is temporarily out of order.

To talk with someone directly, please call 1555 from your mobile or 1300 650410 from any other phone.
You may also wish to view our full list of contact numbers for specific enquiries.
Not sure if they ever had an email contact, certainly this has been showing on the site for a very long time. Total disregard for their customers, "Just give us ya money & don't complain because we don't give a shit" is their attitude.
Email is my preferred way to contact people, whether it's friends, family or business. One can write a message, read it prior to sending for correction & then keep a record of what was said. Vodafail has the below message on their site for email contact ---
Contact Us
Apologies, but our email form is temporarily out of order.

To talk with someone directly, please call 1555 from your mobile or 1300 650410 from any other phone.
You may also wish to view our full list of contact numbers for specific enquiries.
Not sure if they ever had an email contact, certainly this has been showing on the site for a very long time. Total disregard for their customers, "Just give us ya money & don't complain because we don't give a shit" is their attitude.
Where did you learn yours? from their tutor?
The fault is with the management not necessarily the employees.
As an aside & to introduce a bit of humour: Some time ago an elderly relative of mine asked me to call her phone company to inquire about her phone service problems as she was a bit deaf. The company was Telstra & the help-line was answered by a polite man with a heavy Indian accent & asked him if I had been transferred to an Indian call centre. His reply was bloody hell no I'm in my office in Chatswood, Sydney. We both had a bit of a laugh.