Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1165 Someone from NT thinks vodafone is at 20 Dec 2010 08:39:42 AM
I upgraded my phone with Crazy John's who use the Vodafone network in June and from day one it's been failure. I can only get reception in one room in my apartment even though I live only 4 km from the CBD and even then it's nowhere near 100%. I'll have one - MAYBE two - bars of 3G, but sometimes zero. And often when hanging up from a call (If I've been able to get a line out, which can take multiple attempts) I'll see that it's showing the tower symbol not 3G anyway.
The number of times I have missed calls and only got a v/m notification HOURS later is too many to count. Same with text msgs - if they come in after 10.30 I'm too scared to reply in case it was sent hours earlier and I've just received it but it's too late to reply.
Downloading a podcast can take over half an hour here, whereas in Melb it took less than 4 mins!!
I have complained and complained and complained and the best they could offer was a reset remotely, and when that didn't work they made me send it off for two weeks and gave me the WORST loaner phone ever created while I waited, and then there was no improvement anyway. I don't know what else to do.
I shouldn't have to buy myself out of a contract when they are not providing a service. Surely they are in breach of contract and I should be compensated not punished???
The number of times I have missed calls and only got a v/m notification HOURS later is too many to count. Same with text msgs - if they come in after 10.30 I'm too scared to reply in case it was sent hours earlier and I've just received it but it's too late to reply.
Downloading a podcast can take over half an hour here, whereas in Melb it took less than 4 mins!!
I have complained and complained and complained and the best they could offer was a reset remotely, and when that didn't work they made me send it off for two weeks and gave me the WORST loaner phone ever created while I waited, and then there was no improvement anyway. I don't know what else to do.
I shouldn't have to buy myself out of a contract when they are not providing a service. Surely they are in breach of contract and I should be compensated not punished???