Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11653 Someone from WA thinks vodafone is 99% at 10 Jan 2011 09:07:53 AM
I joined Vodafone in December 2010 porting 12 phone numbers from 3G due to poor reception and continuous dropping out of calls. The Sales Rep that I spoke to assured me that the issue was due to the two services amalgamating and issues regarding the integration of services. I run an accommodation support service for people who have a disability and it is essential that we have reliable communications to ensure the welfare of our residents. Since joining Vodafone I had one telephone that did not work on delivery. We have constant call drop outs and my Nurse Advisor who missed several urgent calls relating to one of our residents who had to be admitted to hospital receive text messages four days after they had been sent.
My Service Coordinator has today told me that she was waiting for information regarding the medical condition of one of our residents yeasterday (Sunday) and after making a call to the house was told that the staff had been trying to get her during the afternoon to no avail. An enquiry to Vodafone confirmed that her number was out of service and not receiving a signal.
I have now left a mesage with the Sales Rep to call me as I will be seeking termination of our five week old contract.
My Service Coordinator has today told me that she was waiting for information regarding the medical condition of one of our residents yeasterday (Sunday) and after making a call to the house was told that the staff had been trying to get her during the afternoon to no avail. An enquiry to Vodafone confirmed that her number was out of service and not receiving a signal.
I have now left a mesage with the Sales Rep to call me as I will be seeking termination of our five week old contract.
10 Jan 2011 12:14:54 PM: Good luck on a simply appalling service by Vodafone. Suggest you look at the How To Complain tab at the top of the page, go directly to the TIO if required, don't delay on this one.......people's well being is at risk.