Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11678 Someone from NSW thinks vodafone is No reception, no battery life, delayed in pricing issues at 10 Jan 2011 10:50:46 AM
My partner and i have been customers of vodafone for nearly 5 years now and you'd think after that time that you'd be considered as a valued customer.
First major issue is the reception, i have none! I am in the middle of Sydney and had to go buy a telstra phone so i could get reception. Second issue is that i asked the nice Indian vodafone lady to change my credit card details to a new card, i gave them the details and they said they had changed it for me. 3 MONTHS had gone by and i get a text (this was the only text i had received) from vodafone saying my account is 3 months overdue and was now up to $500 with 3 dishonour fees. I rang them up straight away and found out that my credit card details were my old details, that in fact were not changed as i was told. I told the Indian guy that and in more or less words was told tough! then i was inquiring as to why it took 3 months for someone to inform my account was overdue, he's reply was "you got a text"! All he could do for me is take $20 off for 1 dishonour fee.
My partner and i have 6 months left on our contracts, it can't come soon enough! in the meanwhile, we have both bought Telstra sim cards and use the vodafone on the rare occasion when we get reception!
First major issue is the reception, i have none! I am in the middle of Sydney and had to go buy a telstra phone so i could get reception. Second issue is that i asked the nice Indian vodafone lady to change my credit card details to a new card, i gave them the details and they said they had changed it for me. 3 MONTHS had gone by and i get a text (this was the only text i had received) from vodafone saying my account is 3 months overdue and was now up to $500 with 3 dishonour fees. I rang them up straight away and found out that my credit card details were my old details, that in fact were not changed as i was told. I told the Indian guy that and in more or less words was told tough! then i was inquiring as to why it took 3 months for someone to inform my account was overdue, he's reply was "you got a text"! All he could do for me is take $20 off for 1 dishonour fee.
My partner and i have 6 months left on our contracts, it can't come soon enough! in the meanwhile, we have both bought Telstra sim cards and use the vodafone on the rare occasion when we get reception!